Please note that all guests are required to present a valid ID upon check-in, in compliance with UAE law.
Original passports, UAE Emirates IDs, and GCC IDs are accepted.
La carte de crédit doit être au nom du client séjournant sur place.
For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.
JA Resorts & Hotels will send a payment link to the registered email address, depending on the cancellation policy of the booking, to fill in the credit card details for advance payment.
Guests are requested to validate their credit card and make payment through the payment link received from the hotel.
Please be informed that the water park has height restrictions for children for safety purposes.
Minimum height: 100cm.
All children between 100cm and 120cm must be supervised by an adult.
Please note that outside food and drinks are strictly not permitted within JA The Resort premises, with the only exception of baby food.
Please inform the property in advance of your expected arrival time.
You can use the Special Requests box when booking or contact the property directly with the contact details provided in your confirmation.
Please note that all special requests are subject to availability, and additional charges may apply.
NOTE: In case of early departure, a charge equivalent to one night’s stay plus applicable taxes will apply.
The New Year’s Eve rate is inclusive of a mandatory gala dinner for selected occupancy.
Any additional Adult or Child will be charged separately upon check-in.
X-MAS rate is inclusive of mandatory gala dinner for selected occupancy.
Any additional Adult or Child will be charged separately upon check-in.
As part of our festive celebrations, the following dining experiences are compulsory for all guests:
Christmas Eve Dinner – 24th December.
AED 368 per adult (12 years and above) | AED 184 per child (6 – 11.99 years)
Christmas Brunch – 25th December
AED 368 per adult (12 years and above) | AED 184 per child (6 – 11.99 years)
These charges will be payable at the property upon arrival."
New Year's Eve Dinner – 31st December
AED 2,000 per adult (12 years and above) | AED 1,000 per child (6 – 11.99 years)
Please note that credit card corresponding to the name on the booking are required at check-in.
If the card used for the booking is not available at check-in, the property will accept payment on an alternate debit/credit card.
Veuillez informer l'établissement à l'avance de l'heure à laquelle vous prévoyez d'arriver.
Indiquez cette information dans la rubrique « Demandes spéciales » lors de la réservation ou contactez directement l'établissement.
Les coordonnées figurent sur la confirmation de réservation.
Une pièce d'identité avec photo et une carte de crédit sont requises à l'arrivée.
Les demandes spéciales dépendent des disponibilités et peuvent entraîner des frais supplémentaires.
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